FAQ

WHY SHOULD I CHOOSE CLEAN FOR YOU BY VICKY INC.?

We are trustworthy, reliable, friendly, insured, and bonded
We pay attention to details and have very high standards with affordable prices
We put your needs first and are happy to accommodate our cleaning schedule with your preferable time.
We choose our cleaners very carefully and each must undergo a criminal background check and is thoroughly trained to handle your house cleaning needs.

DO WE HAVE TO BE HOME WHEN SOMEONE CLEANS?

This is up to you.
Most of our customers are not at home when we come to clean.
We will make personal and confidential arrangements with you on how to gain access to the house:
You can let the housekeeper in and show her how to let herself out,
You can give our office a key beforehand,
You can make our office a copy of your key to keep on file,
You can hide the key or
You can stay at home.

WHAT ABOUT MY PETS?

We love animals, but sometimes they interfere with the cleaning.
If you think your pet may be in our way while we are in your home, please
make temporary arrangements (such as the garage, a kennel, or a closed off room).

CAN I LEAVE A NOTE FOR THE CLEANER?

Absolutely!
Please feel free to leave a note or email the office.
Regardless of the reason, we very much appreciate your communication.
If you have a special request, have a concern, or are pleased with how well we clean, please let us know.
We normally call you after your initial cleaning to confirm your satisfaction.
The owners of the company have very high standards and we strive to instill that philosophy in our maids.
We are here to serve you and your satisfaction is our job.

IS A CLEANING CONTRACT REQUIRED FOR RESIDENTIAL CLEANING?

Absolutely not!
We earn your trust through conscientious cleaning each and every time we clean your home.

DO THE CLEANERS BRING THEIR OWN SUPPLIES?

Your cleaner provides all supplies and equipment necessary at NO EXTRA charge.
However, if you would like to provide any products or supplies, by all means let your cleaner know!

DO YOU SEND THE SAME PERSON EVERY TIME MY HOME/OFFICE IS CLEANED?

We try to, but that doesn’t always work out.
All of the cleaners provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the cleaner is.
However, if you would like to make a change, please do not hesitate to ask.

WHAT IS YOUR CANCELLATION FEE POLICY?

You must provide us with a minimum of 24 hours notice if you need to cancel or reschedule your cleaning otherwise we will charge you half of estimated price.
A lock out is if our team shows up to clean and no notice to cancel was given, you will be charged a half of estimated price.

WHEN AND HOW DO I MAKE A PAYMENT?

Payment is due after receiving the invoice. We gladly accept cheques, cash, etransfer.
If the payment is made by e transfer it should be sent on cleanforyoubyvicky@gmail.com.

If the payment is made by cheque it should be addressed on Clean For You By Vicky Inc.

SHOULD I TIP MY CLEANER?

Gratuity is accepted and appreciated, but never expected.
For those who choose to tip, a common mount is 15-20% of your total cleaning fee.

WHAT IF SOMETHING WAS MISSED OR NOT CLEANED DURING MY CLEANING?

Please call us within 24 hours if something was missed.
We take pride in our work and if we miss something, please let us know so that we can correct that oversight as quickly as possible.
All of our cleaning service charges are final, we do not offer refunds on services that have been provided.
We guarantee our service and will return to correct the mistake at no additional charge.
We very much appreciate your feedback!

DO YOU CARRY INSURANCE FOR DAMAGE?

Yes!!! We are fully insured.
While every effort is made to use great care in your home, sometimes accidents do happen.
Our cleaners are trained to immediately notify our office (and you) if something is damaged or broken so that we can handle the situation as soon as possible.
If we should damage or break something, we will make every effort to have the item repaired or if necessary it will be replaced.